Terms & Conditions and Privacy Policy

Last updated: 11 November 2026

1. Terms & Conditions

Phillip Island Physio & Yoga is operated by Susie Hartnoll, AHPRA-registered physiotherapist.

Physiotherapy appointments, workshops and classes are offered at the locations and on the dates advertised or confirmed at booking.

Payments and rebates

Fees and payment arrangements are confirmed at the time of booking.

Medicare rebates may be available for eligible patients with a GP Chronic Condition Management Plan. Private health insurance rebates may also be available, depending on individual cover.

Physiotherapy may be funded through an eligible aged care package, subject to individual arrangements.

Client responsibilities

Please provide accurate and up-to-date health information and advise of any changes that may affect your treatment or participation.

Group classes and workshops are not a substitute for individualised physiotherapy advice unless specifically stated.

Stop exercising if you experience unexpected pain, dizziness or other concerning symptoms, and seek appropriate advice.

Disclaimer

Information and advice provided during appointments, classes and workshops is intended to support health and wellbeing. It does not replace medical advice or emergency care.

Nothing in these Terms excludes rights or guarantees under Australian Consumer Law.

2. Bookings, Cancellations & Refunds

Physiotherapy appointments

At least 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice, or failure to attend, will incur the full appointment fee.

Workshops and classes

At least 24 hours’ notice is required to cancel or request a transfer to another class. Cancellations made with less than 24 hours’ notice, or failure to attend, will not be refunded.

If a workshop, class or programme is cancelled by the provider, an alternative date or refund will be offered.

Cancellations by the provider

If an appointment, workshop or class is cancelled by the provider, an alternative date or refund for the affected booking will be offered.

How to cancel

Please contact Susie using the contact details or enquiry form on this website.

Exceptional circumstances may be considered at the provider’s discretion.

3. Privacy Policy

Phillip Island Physio & Yoga, operated by Susie Hartnoll, is committed to protecting your personal and health information in accordance with applicable Australian privacy and health records legislation.

Information collected

Information may include your name, contact details, relevant health and clinical information, appointment records, payment information and communications. Photos or videos are only collected with your consent.

How information is used

Your information is used to provide and manage physiotherapy services, maintain clinical records, arrange bookings and payments, communicate about your care and meet professional and legal obligations.

Storage and disclosure

Clinical notes are recorded and stored securely using Cliniko, including where applicable for appointments at Island Healing.

Personal information may also be shared with relevant service providers involved in record storage, booking management and payment processing, Medicare or health funds for claims, and other healthcare professionals involved in your care where appropriate.

Some service providers may store or process information outside Australia.

Reasonable steps are taken to protect your information from loss, misuse or unauthorised access.

Clinical records are retained in accordance with applicable legal and professional requirements.

Access, correction and complaints

You may request access to or correction of your personal information by emailing susie@onlineyogaphysio.com.au.

If you have a privacy concern, please contact Susie in the first instance. You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact

Susie Hartnoll – Physiotherapist
Phillip Island Physio & Yoga
susie@onlineyogaphysio.com.au